Safety first: Turn off the electricity to the affected area at the breaker box if it's safe to do so. Then, stop the water source if you can—turn the shut-off valve near the leak or the main water valve. Move what furniture and valuables you can to a dry area. Then call us immediately at (302) 481-4200. Time is critical in Delaware's humidity; mold can begin growing within 24-48 hours. Take pictures for your insurance, but don't wait to start the professional mitigation process.

It depends entirely on the source of the water. Sudden and accidental events—like a burst washing machine hose or a failed sump pump—are typically covered by a standard Delaware HO-3 policy. However, water that seeps in gradually through foundation cracks or from groundwater is generally excluded. Many Delaware homeowners in flood-prone areas (even outside official zones) add a sump pump failure endorsement for extra protection. We'll help you document the cause accurately, which is the most important step for your claim.

Control is all about managing moisture in our coastal climate:

1. Run a dehumidifier year-round, aiming to keep humidity below 50%.
2. Ensure gutters and downspouts direct water at least 6 feet away from your foundation.
3. Seal any visible cracks in foundation walls with hydraulic cement.
4. Insulate cold-water pipes to prevent condensation.
5. In crawl spaces, ensure a proper vapor barrier is installed on the ground.
6. Promote air circulation; avoid storing cardboard boxes directly on concrete floors.

If you already smell mustiness, it's time for a professional inspection.

Absolutely. Homes in Wilmington's historic districts or older properties across the state require a careful touch. We have specific experience with:

• Plaster Walls: They require slower, controlled drying methods compared to drywall to prevent cracking and delamination.
• Original Hardwood Floors: We use specialized techniques to refinish and restore them instead of replacing them whenever possible.
• Historic Materials: We know how to source appropriate replacement moldings, bricks, or siding to maintain historical integrity, which is often required by local review boards.
• Hazard Management: We are trained to handle potential lead paint or asbestos in pre-1978 homes safely and in compliance with Delaware regulations.

The timeline varies based on the extent of damage, but here's a general guide:

• Minor Leak (single room): 3-5 days for drying, plus repair time.
• Moderate Damage (multiple rooms/floors): 1-2 weeks for drying and basic repairs.
• Major Flooding (entire level/sewage): 2-4+ weeks for full dry-out, sanitization, and reconstruction.

Key factors: Delaware's summer humidity can extend drying times. The presence of mold adds remediation time. The complexity of reconstruction (e.g., custom cabinetry) also affects the schedule. We provide a detailed timeline after our initial assessment.

Yes, this is one of our specialties. We have crews experienced in the unique challenges of coastal Delaware storm damage:

• Rapid Response: We coordinate with local authorities for access to beach communities after a storm event.
• Floodwater Expertise: We handle Category 3 "black water" contamination from storm surges with proper sanitization protocols.
• Wind & Structural Damage: We perform temporary board-ups and tarping to secure your property and prevent further damage.
• Insurance Coordination: We understand the complexities of flood insurance (NFIP) versus homeowners insurance for storm-related claims.
• Salt Air Considerations: We know how to treat corrosion on electrical systems and metal fixtures caused by salt spray.

Our technicians and project managers hold multiple industry-standard certifications that ensure quality work. These include:

• IICRC Certifications: The gold standard for water damage restoration (WRT), applied structural drying (ASD), and mold remediation (AMRT).
• EPA Lead-Safe Certified: For work in pre-1978 properties, complying with RRP rules.
• OSHA Training: In safety standards for hazardous environments.
• Continuing Education: We regularly update our training on the latest techniques and Delaware-specific building codes.

Don't hesitate to ask to see our credentials—a reputable Delaware restoration company will be happy to provide them.

Understanding this helps with your insurance claim:

• Mitigation/Emergency Services: This is the immediate response to stop further damage. It includes water extraction, drying, dehumidification, board-up, tarping, and content cleaning. This cost is often covered under the "additional living expenses" or loss avoidance part of your policy and is critical to do first.
• Reconstruction/Rebuild: This is the repair and rebuilding phase after the area is dry and stable. It includes replacing drywall, flooring, painting, and rebuilding cabinets. This falls under the dwelling coverage part of your insurance. We handle both phases seamlessly, so you have one point of contact from emergency to completion.