Immediate action is crucial. Within 24 hours, water can penetrate insulation and drywall. Within 48 hours, mold begins growing and structural wood starts rotting. Within a week, electrical systems can be compromised. We recommend calling within the first 24 hours for emergency tarping and assessment, even if damage appears minor. Many insurance policies require "reasonable steps" to prevent further damage.

Sometimes, but often not recommended. Partial repairs can create "patchwork" roofs with inconsistent aging and potential for leaks at repair boundaries. Many insurance policies include "matching" provisions requiring replacement of undamaged sections to maintain uniform appearance. More importantly, if some shingles are damaged by hail or wind, surrounding shingles may have hidden damage or be near the end of their lifespan. We assess the entire roof system to provide the most cost-effective long-term solution.

Typical timelines: Asphalt shingle roof (2,000 sq ft): 2-3 days. Tile roof (2,000 sq ft): 3-5 days. Metal roof (2,000 sq ft): 4-7 days. Complex roofs with multiple penetrations or steep pitches may take longer. Factors affecting timeline: weather conditions, permit acquisition, material availability, and the extent of decking repairs needed. We provide detailed schedules after our initial assessment.

Insurance companies typically repair when damage is isolated and materials match existing ones. Replacement is required when: 1) Damage exceeds a certain percentage (often 25-30% of roof area), 2) Matching materials are unavailable, 3) Repairs would create appearance issues, or 4) The roof is near the end of its expected lifespan. We document conditions thoroughly to justify the appropriate solution to your insurance adjuster.

For exterior work only, you don't need to be home. However, we recommend someone be available for questions and to provide access to electrical outlets and water sources. For projects involving interior work (like water damage repair), coordination is needed. We discuss scheduling preferences upfront and provide daily progress updates. Most homeowners appreciate being available for the final walkthrough to ask questions and review the completed work.

Visible signs include: dents in metal components, granule loss creating bare spots on asphalt shingles, circular cracks in tile roofs, and dents in gutters and downspouts. However, the most significant hail damage is often invisible from the ground - it compromises the waterproofing layer beneath the surface granules. We use specialized techniques including infrared scanning and moisture mapping to identify hidden damage. If your neighborhood experienced hail, we recommend a professional inspection even if you don't see obvious damage.

We provide: 1) Manufacturer material warranties (typically 25-50 years, often transferable to new owners), 2) Manufacturer workmanship warranties on certain systems, and 3) Our company workmanship warranty (typically 5-10 years). The specific warranty depends on materials chosen and manufacturer programs. We explain all warranty terms during material selection and provide complete documentation upon project completion. Proper installation is required to maintain manufacturer warranties.

Yes, we regularly work with HOAs and understand their approval processes. We provide material samples, color selections, and detailed project specifications for HOA review. We handle all necessary paperwork and communications with HOA architectural committees. For communities with specific material requirements (like certain tile styles or color restrictions), we source appropriate materials and ensure compliance with all community guidelines.